Download the latest License Manager from our portal:

WARNING: When the download is finished, your browser might indicate that “The signature of this file is corrupt or invalid”. Please right click the file and hit “Run anyway” to start the installation“.

Whether you have a buy-once license or a lease license, your MatchID Dongle will only be valid for one year. You will have to update your dongle annually with a new license. This protocol is implemented to avoid abuse of lost or stolen dongles.

To check your current license on your dongle (not necessarily your purchased license):

1. Make sure you have the latest License Manager installed.
2. Connect the dongle you wish to update.
3. Start the license manager
4. A list is shown with your active licenses, together with the expiration date.

The list indicates the features/modules that can be activated in the software, grouped by category. To see your licenses for every module, check the “Show Details” flag.

“Licensed versions” list indicate which versions of the MatchID software you can use.

With a lease license or support contract you always have the latest version of matchID. If you do not have the latest license, please contact support@matchid.eu

When using a floating license, please make sure the server PC has all the correct drivers installed. you can download the drivers in the portal.

1. Make sure you have the latest License Manager installed. Please make sure that all old version are uninstalled.
2. Connect the dongle you wish to update.
3. Start the license manager and click “Online Dongle Update”
4. You should get the message “Update File Uploaded”. If not, please contact support@matchid.eu
5. Once the request is received by MatchID, it will be processed and the support team will contact you when your update is available. After receiving this confirmation of our team just start the license manager again (with the same dongle connected to your PC) and “Online Dongle Update” again to install the update. You should get the message “License Installed”.

After receiving this confirmation of our team just start the license manager again (with the same dongle connected to your PC) and “Online Dongle Update” again to install the update. You should get the message “License Installed”.

When your FireWall blocks the license manager from downloading/uploading license information, your dongle cannot be updated. License Manager 2019 and higher have an offline mode available.

1. Make sure you have the latest License Manager installed.
2. Connect the dongle you wish to update.
3. Start the license manager and click”Offline Update“ > “Offline Request”
4. Store the dongle data file (C2V) and send it to support@matchid.eu

We will then provide you with the data file that will help update your dongle.

1. Download the license files provided by MatchID.
2. Connect the dongle you wish to update.
3. Start the license manager and click ”Offline Update“ > “Offline Update”
4. Select the dongle update files you downloaded before.
5. You should receive a message: “License installed successfully”